[Instructor | Text | Prerequisites | Overview of Course | Grades ]
[Outline and Course Schedule | Participation ]
[Course Policy | Group Work on Homework | Late Homework |
| Class Preparation | Students with Disabilities ]

Enterprise Systems

MBA 790 Fall 2009 Syllabus


Name: Dirk Baldwin
Office: MOLN 344B
Phone: 595-2046
Office Hours: By Appointment, Usually before and after class



MBA 722 or MIS 320

Overview of Course

This course exlores common enterprise systems that are used across organizations including enterprise resource planning (ERP) systems, customer relationship management systems (CRM), and systems that support business intelligence. Students will explore management concepts that lead to successful selection, implementation, and use. Students will also gain hands on experience using available systems (e.g., In addition to applications, students will explore system technologies and architectures that are commonly used to support enterprise systems including RFID, virtualization, web services, and cloud computing.


Students in MBA 790/Enterprise Systems will be able to:

  1. Relate components of an enterprise system to common business processes
  2. Use and generate reports in an enterprise system including a CRM
  3. Describe data models, work flows, and security architectures used in enterprise systems
  4. Develop business cases for enterprise systems including determining ROI
  5. Identify key factors that lead to successful enterprise system selection, implementation, and maintenance
  6. Describe system architectures that support enterprise systems
  7. Discuss future trends related to enterprise systems including Web. 2.0, RFID, and cloud computing


Students will use several open source applications to gain experience with ERP and CRM, including Openbravo and Cases will be assigned. Students will be expected to write and present cases analysis related to the objectives stated above.

Grading Policy

Grades are assigned as follows: 93-100% A, 90-92% A-, 87-89% B+, 83-86% B, 80-82% B-, 77-79% C+, 73-76% C, 70-72% C-, 60-69% D, less than 60% F. Final grades are based on the following percentages: Case Analysis/Exercises 50%, Exploratory paper 20%, Quizzes 20%, Class Participation 10%.

Outline and Course Schedule

The following outline and schedule may be changed at the discretion of the instructor. See the class D2L site for readings and assignments.




Oct. 26  
  • Introduction to Enterprise Systems
  • Business Processes
  • MRP and Inventory Techniques
  • ERP System (Openbravo)
Nov. 2

-Putting the Enterprise in Enterprise Systems (Davenport)

-CISCO Implementing ERP, Austin et. al.

  • Overview Continued
  • Implementation Success
  • Modeling ERP
Nov. 9

-Harley Davidson, Austin et. al.

-Relational Data Models, Cottelleer

  • ES Technology, Data models, security, specifying workflows
  • Selecting ERP
Nov. 16

-Value Chain Resource Planning, Bendoly

-RFID at Metro, Ton

  • Technology Continued
  • RFID
Nov. 23 -Hilton Hotels and CRM, Applegate
  • Introduction to CRM
Nov. 30

-Teradata Datamart ROI, Jeffery

-Enterprise 2.0 McAfee

  • Business Intelligence
  • Enterprise 2.0 Systems
Dec. 7

-ES at ICL, Allen

-ERP Maintenance, Canniff

  • International Issues
  • Implementation Difficulties
  • Maintenance of ES
Dec. 14 -ROI for CRM at GST, Jeffery
  • Business Case for ES
Dec. 21  
  • Miscellenous Topics

Class Participation

The class participation grade is subjective. The class participation grade is influenced by attendance, speaking in class, discussions outside of class, discussions in D2L and group evaluations.

Course Policy

Group Work on Homework Assignments

Unless homework is explicitly identified as group homework, students must complete their own homework. Copying homework is not allowed. If help is needed, the student is encouraged to ask the professor. You may also ask help from another student, but there is a fine line between "help" and completing homework for the student.

Late Homework

Homework must be turned in at the beginning of class. There is a 10% per day penalty for late homework.

Academic Misconduct

Plagerism in papers and programs (i.e., copying programs) will not be tolerated and will result in a score of zero on the paper, homework or exam. Students are subject to the university's academic misconduct policy.

Class Preparation

Read materials before class. A portion of your final grade is based on class participation.

Students With Disabilities

Any student who, because of a disabling condition, may require some special arrangements in order to meet course requirements should contact the instructor as soon as possible to make necessary accommodations. Students should present appropriate verification from Disability Services, Wyllie Hall D175.

Last modified: October 25, 2009
Dirk Baldwin, MIS, UW-Parkside,