Dr. Karen J. Crooker
Associate Professor 
Human Resource Management

Articles for

Improving Employee Performance

Articles by Sarah Cook Articles by David Cotton Needs Assessment  
Problems with Reviews Measurement Standards Reinforcement Programs
Wal-Mart Feedback Performance Problems Success Stories

Performance Management Articles --

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Problems with Reviews

The Wall Street Journal July 17, 2006 For Relevance, Firms Revamp Worker Reviews txt htm
The New York Times September 10, 2006 Performance Reviews: Many Need Improvement txt htm
The Wall Street Journal 2005 Employees Don't Respond To Most Performance Plans txt htm

Standards & Expectations

The Boston Globe May 6, 2007 Make sure expectations for both worker and boss are well-defined txt htm

Measurement

The New York Times January 11, 2005 Your Call (and Rants on Hold) Will Be Monitored txt htm
USA Today January 3, 2005 Bosses keep sharp eye on mobile workers via GPS txt htm

Performance Problems

The Wall Street Journal May 15, 2007 When Part of Your Job Is Caring for a Boss
Who Is Too Needy
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The Wall Street Journal April 17, 2007 The Art of Showing Pure Incompetence
At an Unwanted Task
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HRMagazine December 2004 One Bad Apple txt htm

Reinforcement Programs

The Wall Street Journal April 17, 2007

The Value of Pie (Dominos)

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The Wall Street Journal January 31, 2007

Rewards of Recognizing a Job Well Done

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The New York Times December 31, 2006 Can Google Come Out to Play? txt htm
The New York Times December 24, 2006 A Lump Of Coal Might Suffice txt htm

Wal-Mart

The New York Times March 23, 2007 Wal-Mart Announces Bonuses for Hourly Workers txt htm
The Wall Street Journal March 22, 2007

Wal-Mart to Sweeten Bonus Plans for Staff

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The New York Times December 4, 2006 With a Shirt and Discounts, Wal-Mart Says Thank You to Workers txt htm

Feedback

The New York Times April 14, 2007 The 3-Paragraph Job Review txt htm
The Wall Street Journal May 3, 2007 In Praise of Less Praise txt htm
The Boston Globe January 21, 2007

At my age, admonishment still stings (Even when the boss is nice -- and right)

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Success Stories

Milwaukee Journal Sentinel November 9, 2006

Well-conditioned machine:  Hawk dedicated to his training

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Training Articles --

Articles by Sarah Cook:

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LEARNING NEEDS ANALYSIS: PART 1: What is Learning Needs Analysis? Sarah Cook. Training Journal. Ely: Jan 2005. pg. 64, 5 pgs pdf htm txt
LEARNING NEEDS ANALYSIS: PART 2: Linking Learning Needs Analysis to business needs Sarah Cook. Training Journal. Ely: Feb 2005. pg. 50, 4 pgs pdf htm txt
LEARNING NEEDS ANALYSIS: PART 3: Timing your Learning Needs Analysis Sarah Cook. Training Journal. Ely: Mar 2005. pg. 56, 5 pgs pdf htm txt
LEARNING NEEDS ANALYSIS PART 4: Planning the Learning Needs Analysis project Sarah Cook. Training Journal. Ely: Apr 2005. pg. 54, 5 pgs pdf htm txt
LEARNING NEEDS ANALYSIS PART 5: Learning Needs Analysis methods Sarah Cook. Training Journal. Ely: May 2005. pg. 54, 4 pgs pdf htm txt
LEARNING NEEDS ANALYSIS: PART 6 Analysing the job Sarah Cook. Training Journal. Ely: Jun 2005. pg. 64, 4 pgs pdf htm txt

Articles by David Cotton:

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ESSENTIALS OF TRAINING DESIGN PART 1: TRAINING DESIGN IN CONTEXT David Cotton. Training Journal. Ely: Jan 2004. pg. 20, 5 pgs pdf htm txt
ESSENTIALS OF TRAINING DESIGN: PART 2: NEEDS ANALYSIS AS THE BASIS FOR DESIGN David Cotton. Training Journal. Ely: Feb 2004. pg. 20, 5 pgs pdf htm txt
ESSENTIALS OF TRAINING DESIGN PART 3: THE NEEDS ANALYSIS AND EVALUATION REPORTS David Cotton. Training Journal. Ely: Mar 2004. pg. 20, 5 pgs pdf htm txt
ESSENTIALS OF TRAINING DESIGN: PART 4: DESIGN OBJECTIVES David Cotton. Training Journal. Ely: Apr 2004. pg. 22, 5 pgs pdf htm txt
ESSENTIALS OF TRAINING DESIGN PART 5: ADULT LEARNING THEORIES AND DESIGN David Cotton. Training Journal. Ely: May 2004. pg. 22, 5 pgs pdf htm txt
ESSENTIALS OF TRAINING DESIGN: PART 6: THE DESIGN MEETING David Cotton. Training Journal. Ely: Jun 2004. pg. 24, 5 pgs pdf htm txt
ESSENTIALS OF TRAINING DESIGN PART 7: THE ROBUST DESIGN David Cotton. Training Journal. Ely: Jul 2004. pg. 24, 5 pgs pdf htm txt
ESSENTIALS OF TRAINING DESIGN: PART 8: DEVELOPING THE DESIGN STRUCTURE David Cotton. Training Journal. Ely: Aug 2004. pg. 18, 5 pgs pdf htm txt
ESSENTIALS OF TRAINING DESIGN: PART 9: DESIGNING MEMORABLE TRAINING David Cotton. Training Journal. Ely: Sep 2004. pg. 22, 6 pgs pdf htm txt
ESSENTIALS OF TRAINING DESIGN: PART 10: DESIGNING LEARNING ACTIVITIES, REFRESHERS AND ENERGISERS David Cotton. Training Journal. Ely: Oct 2004. pg. 24, 5 pgs pdf htm txt
ESSENTIALS OF TRAINING DESIGN: PART 11: DESIGNING VISUALS AND SUPPORTING MATERIALS David Cotton. Training Journal. Ely: Nov 2004. pg. 24, 6 pgs pdf htm txt
ESSENTIALS OF TRAINING DESIGN: PART 12: DESIGNING POST-IMPLEMENTATION ACTIVITIES David Cotton. Training Journal. Ely: Dec 2004. pg. 24, 5 pgs pdf htm txt

Articles on Needs Assessment:

When things go haywire

Speedy needs assessment

How to do a needs assessment when you think you don’t have time

Help for first-time needs assessor

Be a training detective

Flexible, convenient way to assess your training needs

 

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